从特斯拉刹车失灵事件 看两位美女的巅峰对决


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女车主在5日拘留期满释放后向媒体表示,自己此前维权相当艰难,从始至终都没有特斯拉的相关人员来主动联系她,就连第三方检测机构都要特斯拉来指定。副总裁陶琳甚至“抹黑”女车主,称女车主拒绝了特斯拉所有的解决方案,并向特斯拉索要高额赔偿。而给出的行车数据也被女车主称有漏洞,被质疑数据作假。

The female car owner told the media after she was released from custody on the 5th that it was very difficult for her to protect her rights. From the beginning to the end, there was no relevant personnel from Tesla to contact her. Even the third-party testing agency had to be appointed by Tesla. Tao Lin, vice president, even "smeared" the female car owner, saying that the female car owner refused all the solutions of Tesla and demanded high compensation from Tesla. And the given driving data was also called loopholes by female car owners, and was suspected of data fraud.


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▲陶琳

Tao Lin



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4月26日,上海特斯拉车顶维权女车主张女士在接受媒体采访时表示,“维权本身不违法,但不要采取我这种过激行为,一定要在合法合规的情况下进行,这五天里,我也为我这种过激行为承担了应该承担的责任。”

In an interview with the media on April 26, Shanghai Tesla women's car advocate said, "rights protection itself is not illegal, but don't take my extreme behavior. It must be carried out in accordance with the law. In the past five days, I have also taken the responsibility for my extreme behavior."


张女士称,“截止到现在,只有一个特斯拉工作人员代表个人联系过我,从没有官方正式和我接触。”她表示将继续维权到底。

"Up to now, only one Tesla staff member has contacted me personally, and there has never been any official contact with me," Ms. Zhang said She said she would continue to defend her rights to the end.


她还提到,在看守所听到特斯拉道歉很感动,觉得自己付出是值得的。但没想到下午就让她赔车,说她把展厅上的车踩坏了,“这太虚伪了”。

She also mentioned that she was very moved to hear Tesla apologize in the detention center and felt that her efforts were worth it. But I didn't expect to ask her to pay for the car in the afternoon, saying that she had trampled on the car in the exhibition hall, "it's too hypocritical.".


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昨晚,特斯拉官微就近期维权事件爆发再次发声:

Last night, Tesla's official micro blog made another voice on the recent outbreak of rights protection incidents:


过去几日,我们让所有特斯拉车友们承受了不该承受的压力,对此我们感到万分抱歉。

In the past few days, we've put undue pressure on all Tesla riders, and we're very sorry for that.


这些天,我们所有的同事都承受着巨大的压力。面对铺天盖地的疑问,面对突然成倍增加的客服电话,我们唯有用更真诚的态度和更好的服务去化解客户心中的疑虑。

These days, all our colleagues are under great pressure. In the face of overwhelming questions, in the face of a sudden doubling of customer service calls, we have to use a more sincere attitude and better service to resolve the doubts in the hearts of customers.


在压力最大的时候,我们感受到了来自车友们的关怀和支持。

When the pressure is greatest, we feel the care and support from the riders.


各地的服务中心和门店陆续收到车友们自发送过来的各种慰问品,一杯奶茶,一份甜品,一段暖心的话语,让同事们感动得热泪盈眶,所有的辛苦都烟消云散。

Service centers and stores all over the country have received all kinds of consolation products from the riders, including a cup of milk tea, a dessert and a warm words, which moved the colleagues to tears, and all the hard work disappeared.


还有很多车友,一直自发地、坚持不懈地通过各种方式,解答人们对于特斯拉的疑问。

There are also many riders who have been spontaneously and persistently answering people's questions about Tesla in various ways.


我们的感激之情,溢于言表。

Our gratitude is beyond words.


在此,对于车友们给予的支持,我们衷心感谢,感激,感恩!

Here, we would like to express our heartfelt thanks to the riders for their support!


是的,现在的特斯拉并不完美,还有许多需要改进的地方。但是,只要我们坚持把所有的资源都用来为消费者提供优质优价产品和服务的原则和初心不改变,真诚对待客户们初心不改变,特斯拉会变得越来越好。

Yes, Tesla is not perfect. There are still many things to improve. However, as long as we adhere to the principle and original intention of using all our resources to provide high-quality and high price products and services for consumers and treat customers sincerely, Tesla will become better and better.


我们始终相信,推动世界向可持续能源转变的道路,是一场马拉松。能坚持到这场马拉松的最后,特斯拉最终依靠的是车友们的支持和我们共同拥有的价值观。

We always believe that the road to promoting the world's transition to sustainable energy is a marathon. To hold on to the end of this marathon, Tesla ultimately relies on the support of the riders and our shared values.


我们会不懈努力,争取让产品和服务变得更好,可以配得上车友们的支持。

We will make unremitting efforts to make our products and services better and worthy of the support of our car friends.


我们相信,所有梦想的起点,就在我们手中。

We believe that the starting point of all dreams is in our hands.


最后,我们诚恳地请所有车友们放心,我们会尽全力处理和解决好现存的问题,也会处理好将来在发展过程中可能产生的每一个新的问题。

Finally, we sincerely ask all the riders to rest assured that we will try our best to deal with and solve the existing problems, and also deal with every new problem that may arise in the process of development in the future.


我们会给关心特斯拉的所有人一个真诚的交代。

We will give a sincere account to all who care about Tesla.


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